Delivery Times

The charge for postage and packing is 7.50 for goods over 100g over £50 in value using Royal Mail's Special delivery, a signed for service delivered before 1pm the next day. For items under £50 postage is only £4.50 Goods are always sent special or recorded delivery for insurance purposes and as proof of postage. Pa-pa Jewellery gallery NOW open SAT, SUN, TUES 10-5pm!

The Pa-pa Workshop and office is open every day for web orders and phone orders As I am a small business and deal with every order individually, goods can be made and dispatched usually within 5-7 days (as we are extreemly busy at present). Usually- If the item is in stock the parcel will be sent the following day. Email me for an urgent delivery and I will do my very best for you. I can advise you on any design modifications or private commissions please contact me on 07791 478 563.


Returns Policy

Refunds are not given on commissioned pieces and personalised items for example rings as these are made to measure with each ring being made individually to customers specific finger size. I will resize however for a small fee. If you are not entirely satisfied with the pieces you have ordered, or they are damaged in any way please ensure that you return them unused preferably within seven days. I will be more than happy to provide a full refund or you can exchange them for another design. Please return the goods, as soon as possible. I strongly recommend that you return the goods suitably packaged and with proof of postage from the post office, as I will not accept responsibility for parcels lost or damaged in transit. Payment Using the 'Buy' buttons you can purchase online by Credit Card or PayPal account. If you prefer to pay by cheque, please make cheques payable to: Pa-pa jewellery, The Hay Barn, Next to Gower Heritage Centre, Parkmill, Gower. SA3 2EH

I can now accept credit/debit cards..Mastercard, Visa, Maestro,Visa electron, Solo and JBC Cards.To order please phone 07791 478563 with your order details. Payment and postage details regarding your order will be emailed to you when the item has been dispatched.

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Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Paypal to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly. 
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
  • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Paypal Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Pypal Seller Policy and Terms of Use. 

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  • Paypal. I share information with Paypal as necessary to provide you my services and comply with my obligations under both the Paypal Seller Policy and Paypal Terms of Use.
  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. 
  • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years. 
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. 
  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. 
  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. 
  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact us
For purposes of EU data protection law, I, Phillippa Davies, am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected] Alternately, you may mail me at:
Pa-pa Gallery, Gower Heritage Centre, Parkmill, Gower SA32EH

 

Copyright
All pa-pa designs are copyrighted. Any breaches of copyright will be prosecuted.

Copyright © Pa-pa Designs Ltd 2003-2014 Designs registered with the UK Intellectual Property Office, Newport. All intellectual property rights in our designs are and will remain the property of Pa-pa Designs Ltd Vat no: 180734995